Returns & refunds

We want you to love your order. Most items can be returned within 30 days of delivery. Here's how returns, damaged items and refunds work.

Returns: You can return most items within 30 days of delivery. Items need to be unused and in their original condition.

Personalized and custom-ordered items: These are made just for you, so they are final sale. We can't take them back unless they arrive damaged or we made a mistake. Made-to-order items that aren't personalized can be returned within 30 days, just like our other items.

How to start a return:

• Email us at orders@mommaws.shop within 30 days of delivery.
• Include your order number and the item you'd like to return.
• We'll reply with the return address and next steps.
• Please contact us before sending anything back.

Return shipping: You pay for return shipping, unless the item arrived damaged or we sent the wrong thing. We suggest a shipping service with tracking, because we can only refund items that reach us.

Damaged or wrong items: If something arrives damaged or isn't what you ordered, email us within 7 days of delivery. Include your order number and a few photos of the item and the packaging. We'll make it right with a replacement or a refund, and you won't pay to send anything back.

Refunds: Once your return arrives and we've checked it, we refund the item price, plus any sales tax charged on it, to your original payment method within about 5 business days. Your bank or card may take a few more days to show it. The original shipping charge is not refunded unless the return is because of damage or our mistake.

Changed your mind before it ships? Email us as soon as you can. If we haven't started making or shipping your order, we'll cancel it and refund you in full.

Questions? Email us at orders@mommaws.shop. We're a small shop, and we read every message.